AI is more than just a technological advancement; it’s become a catalyst for unprecedented business innovation, particularly in the telecommunications sector.
As the world’s leading IT infrastructure services provider, Kyndryl is at the forefront of this transformation, helping businesses harness the power of AI to improve operations, enhance customer experiences, and set themselves apart from the competition.
Here’s how companies can take advantage of AI to boost innovation:
1. Enhance AI Readiness.
Strategic planning and management of AI and machine learning technologies are essential to unlock their full potential. According to Kyndryl’s Telecommunications Readiness Report, while 92% of telecom leaders feel their IT infrastructure is best-in-class, only 43% believe it’s ready to manage future risks. This highlights the need for investments in AI combined with a strategic approach to implementation.
2. Leverage AI with Existing Strengths.
Telecom leaders can capitalize on their existing strengths in areas such as 5G and the Internet of Things (IoT) through deep partnerships with public and private sectors to drive innovation and growth. This allows companies to explore micro-industry verticals and offer specialized services that bring AI to the edge.
For example, a successful public-private partnership between Kyndryl and other organizations has developed a prototype for wildland firefighters in Catalonia. This system uses 5G, IoT sensors, a mobile device, cloud technology, and AI-powered analytics to collect data and create a health status dashboard, showing information gathered in various environments, including wildfires.
This initiative, originally a Kyndryl-led technology project, expanded over time to include Kyndryl alliance partners such as AWS, the Spanish government, and the European Commission for additional funding.
3. Tap Strategic Services and Alliances.
Businesses must partner with trusted technology providers whose services focus on enhancing cybersecurity and maintaining data integrity when integrating AI into their IT infrastructure. Kyndryl leverages its key services — Kyndryl Consult, Kyndryl Bridge, and Kyndryl Vital — along with strategic alliances with companies like NVIDIA and Cisco to empower businesses with integrated AI solutions.
With these services and alliances, efficient data transfers and strategic workload placement can be achieved across hyperscalers and edge data centers.
4. Focus on R&D Processes.
AI is revolutionizing research and development operations by accelerating the timeline from concept to market-ready solutions. AI enables businesses to adapt quickly to market demands, maintain a competitive advantage, and deliver solutions tailored to customer requirements. It assists with speeding up the process to meet global demands.
5. View AI as a Catalyst for Growth.
By harnessing AI, businesses can implement innovative solutions that significantly impact operations and business success. Kyndryl collaborated with Ingesan, a subsidiary of OHLA’s Services line, in Spain. Together, Kyndryl Vital and Ingesan developed LumenIA, an AI-powered platform designed to optimize the management of energy service contracts.
AI’s ability to analyze vast amounts of data in real-time allows businesses to make more informed decisions, anticipate market trends, and personalize customer experiences at scale. AI is improving existing business models and enabling entirely new business strategies.
AI-driven companies are leading the way with innovation and setting the stage for the future.
