Salesforce anticipates its new artificial intelligence product, “Agentforce,” to generate a “modest contribution” to the enterprise software company’s revenue this year, according to departing Chief Financial Officer Amy Weaver. Weaver made the statement during her final earnings call as Salesforce’s finance chief. She noted that the product is still in its early stages of customer adoption. “We expect the momentum to build throughout the year, driving a more meaningful contribution in fiscal ’27,” she said.
This news arrives amidst significant investments in AI by Salesforce and other leading tech companies, fueled by ongoing questions about the potential return on investment. Salesforce reported weaker-than-expected revenues of $10 billion for its fiscal 2025 fourth quarter, which ended January 31, representing an 8% increase compared to the previous year. The company’s projected revenue for the full fiscal year 2026 is between $40.5 billion and $40.9 billion, reflecting a 7% to 8% increase from the prior period. However, this forecast fell short of analysts’ predictions, causing Salesforce’s stock to decline by approximately 4% on Thursday, closing at $295 per share.
Last September, Salesforce Ventures, the company’s venture capital arm, launched a new $500 million AI fund, bringing their total AI commitment to $1 billion over an 18-month span. This announcement occurred shortly after Salesforce introduced Agentforce, a suite of AI “agents” designed to facilitate various workplace tasks. At the time, CEO Marc Benioff expressed the company’s aim to deploy one billion agents by the close of 2025. The latest earnings report indicated that Salesforce has finalized over 5,000 Agentforce deals since October, with 3,000 of those being paid contracts. “Our investments in this space have been deliberate and focused, and we are now starting to yield strong returns,” Weaver told investors on Wednesday.
Morningstar analysts commented in a Thursday client note that Agentforce “represents a good long-term opportunity to transition from a mostly human agent labor force to a mostly virtual agent pool over time.” They added, “While profitability remains a source of strength, we see a path for continued margin expansion even as the firm invests in artificial intelligence innovation.”
