The level of understanding among health insurance consumers may be lower than employers and benefits brokers assume. According to results from the 2024 Consumer Engagement in Health Care Survey, conducted by the Employee Benefit Research Institute (EBRI) and Grenwald Research, a majority of health insurance enrollees grasp the concepts of premiums and deductibles but lack a clear understanding of prescription drug copays or maximum out-of-pocket limits.
“Simply, I believe we see, via the new survey results, that health insurance enrollees are taking the minimum time to make their health plan decisions,” said Paul Fronstin, Ph.D., director of health benefits research for EBRI. “More education is needed. While they are definitely taking advantage of new tech opportunities to make informed decisions, they also seem to need additional input from their health care providing team.”
