A recent survey conducted by CBS News/YouGov among 2,351 U.S. adults between March 24-26, 2025, reveals that Americans are divided in their views on the impact of artificial intelligence (AI) on society. While many see AI as a harbinger of significant change, similar to how they viewed the internet a quarter century ago, there are substantial concerns about its potential to create more problems than it solves.
Public Perception of AI’s Impact
The survey indicates that more Americans believe AI will have a bigger effect on society than the internet did. However, opinions on its impact on work are mixed. While some think AI will make jobs easier, others are concerned it will decrease the number of available jobs. This concern is widespread across different educational attainment levels.
Educational Divide
There is a notable divide in opinions based on educational attainment. College degree holders are more likely to see AI as beneficial for their field and the economy compared to those without degrees. They are also more optimistic about AI’s potential to make their jobs easier.
AI’s Capabilities and Limitations
Americans generally agree that AI can perform certain tasks better than humans, such as finding information online, correcting writing and grammar, and analyzing data. However, there is a consensus that AI falls short in tasks requiring interpersonal skills, creativity, judgment, and high-stakes decision-making, such as medical diagnoses, financial decisions, and driving a car.
Concerns About Misleading AI Content
A significant majority of Americans are concerned about AI being used to create false or misleading information, with nine in 10 expressing at least some concern. Moreover, while a slim majority believe they can distinguish between AI-produced and human-produced content, few are very confident in their ability to do so.
Understanding and Use of AI
Two-thirds of Americans feel they have a good understanding of AI, although this understanding is generally considered ‘somewhat good’ rather than ‘very good’. The survey highlights stark divides in AI understanding and use by age, education, and gender. Younger Americans, college degree holders, and men are more likely to report a good understanding of AI and to use it.
AI Adoption
Four in 10 Americans report using AI, primarily for personal purposes. Those who use AI for work are more likely to feel that it will make their jobs easier. However, most Americans do not feel it is necessary to use AI to keep up with the times.
Conclusion
The survey paints a complex picture of public opinion on AI. While there is recognition of AI’s potential benefits, there are also significant concerns about its impact on jobs, the economy, and the potential for misleading information. As AI continues to evolve, addressing these concerns through education and responsible AI development will be crucial.
