Cisco and ServiceNow Strengthen Partnership to Enhance AI Security and Governance
Cisco and ServiceNow have announced a significant expansion of their partnership aimed at helping businesses securely adopt and scale artificial intelligence (AI) technologies. The collaboration will integrate the companies’ respective portfolios to provide enterprises with comprehensive solutions to manage AI-related risks and complexities.
The partnership’s first planned integration involves combining Cisco’s AI Defense capabilities with ServiceNow’s Security Operations (SecOps) to create a more robust AI risk management and governance framework. This integration is designed to address the new set of challenges and risks associated with the rapid proliferation of enterprise AI implementations.
“Security has been blamed for slowing technology adoption in the past, but the right approach to safety and security will actually accelerate AI adoption,” said Jeetu Patel, EVP and Chief Product Officer at Cisco. The integration of Cisco AI Defense and ServiceNow SecOps is expected to provide organizations with a single source of truth for managing AI risks and compliance, even as AI models continue to evolve.
Enhancing AI Security and Governance
The combined solution aims to provide customers with several key benefits, including:
- Visibility: Cisco AI Defense will discover AI workloads, models, and data mapped to applications and services in the ServiceNow platform.
- Vulnerability Management: Automated vulnerability assessments performed by Cisco AI Defense will surface in ServiceNow Vulnerability Response for monitoring, triaging, and addressing.
- Real-time Protection: Cisco AI Runtime Protection will offer real-time guardrails for AI applications, while ServiceNow Security Posture Control identifies gaps in coverage.
- Incident Response: Telemetry from AI applications will be delivered from Cisco AI Defense to ServiceNow Security Incident Response to enhance security operations center investigations.
- Governance: Customers will be able to map Cisco AI Defense controls to relevant standards in ServiceNow’s Integrated Risk Management platform to measure and demonstrate AI organizational compliance.
Initial field trials for this integration are expected to begin soon, with mutual customers of Cisco and ServiceNow able to leverage this integration in the second half of 2025. Additional integrations between Cisco and ServiceNow are planned for later in 2025, further enhancing their joint capabilities in supporting businesses as they adopt and scale AI technologies.
This deepened partnership builds on the companies’ seven years of established collaboration, driven by customer demand for integrated solutions that simplify the complexities of adopting AI while ensuring robust security and governance frameworks.
