Agentic AI is transforming the way companies operate by automating entire business processes, marking a significant shift from traditional AI chatbots. According to a Cloudera survey, 57% of enterprise IT leaders have already implemented AI agents, with 96% planning to expand their use in the next 12 months.
How Agentic AI Differs from Traditional AI
Unlike simple chatbots that respond to queries, agentic AI systems can take autonomous actions, making them capable of handling complex tasks that require interactions with multiple agents and systems. This technology is being adopted across various industries, with Gartner predicting that 80% of common customer service issues will be resolved autonomously by 2029.
Software Development with Agentic AI
Agentic AI is significantly impacting software development by enabling developers to automate and offload more tasks. Tools like Devin from Cognition Labs, Cursor, and Windsurf are becoming popular among developers. According to a GitHub survey, 97% of developers were using AI coding tools by mid-2024, with AI now generating 29% of all code on average.
Agentic AI in Research and Document Analysis
Thomson Reuters is leveraging agentic AI in its CoCounsel genAI assistant for legal, tax, audit, and accounting professionals. This tool has seen significant adoption, with over 240,000 customers using it primarily for legal research and document analysis. Agentic AI enables the analysis of multiple data sources and taking actions across different systems, far surpassing the capabilities of basic chatbots.
Agentic AI for Customer Service
Bosch Power Tools is using agentic AI to assist human customer service agents, integrating it with their CRM and ticketing systems. This approach allows for more complex customer issues to be handled while keeping humans in the loop for safety.
Document Processing Automation
Marketing firm Route Three Digital has built AI agents using Google’s Vertex platform to automate document processing workflows. This has significantly reduced processing time for clients, from seven days to just a few hours.
Democratization of AI Agents
Several platforms, including Google’s Vertex AI and Microsoft’s Copilot Studio, are making it easier to build and deploy AI agents. Microsoft’s Copilot Studio has already been used by over 160,000 organizations to create more than 400,000 custom AI agents in a single quarter.
The Future of Agentic AI
While agentic AI technology is still evolving and faces skepticism, experts believe it will become more pervasive across various business functions. Gartner analyst Sid Nag notes that it’s “not ready for prime time yet,” but it’s becoming increasingly real and is expected to transform many aspects of business operations.
