Durham Police Streamlines Safeguarding Processes with Microsoft Technology
Durham Police has implemented Microsoft technology to enhance the management of sensitive information requests from the public, potentially saving lives through quicker decision-making for those at risk. Detective Inspector Andy Phillips, with 27 years of service, oversees the Multi-agency Safeguarding Hub, a critical body that shares information across agencies to protect children and adults.
Every police force in England and Wales must implement Clare’s Law and Sarah’s Law, processing hundreds of monthly information requests while assessing the legitimacy of these inquiries. Previously, Durham Police struggled with a non-standardized approach, often breaching the 28-day guideline for disclosures. “We were handling Excel spreadsheets, Word documents, and emails, which became chaotic and unmanageable,” Phillips explained.
Collaboration and Innovation
Partnering with Robiquity, a Microsoft Power Automate partner, Durham Police developed customized case management systems for Clare’s Law, Sarah’s Law, and Multi-Agency Risk Assessment Conference (MARAC) applications. The collaboration resulted in systems built and implemented within four months. “The speed at which they delivered it was incredible,” Phillips praised, attributing success to Microsoft Power BI technology.
The new systems have reduced average disclosure time to 17 days, well within guidelines. Case managers save an average of 15 minutes per application, and dashboards provide better workflow visibility. Case Supervisor Charlotte Allen noted, “I have seen a significant improvement in disclosures completed within 28 days. The apps make it easy to track application stages.”
Impact and Recognition
With 2.3 million people experiencing domestic abuse in England and Wales in the year ending March 2024, Durham Police’s innovation is critical. Up to 60% of victims report no further violence after MARAC intervention. Police and Crime Commissioner Joy Allen stated, “Tackling domestic abuse is a key priority. This solution has increased disclosure speed and freed up police time for frontline duties.”
The project won the ‘Tech for Good’ category at the Digital Revolution Awards on May 15, 2025. Carol Whicher, Clare Wood’s aunt, praised the project, saying, “This is an amazing breakthrough… improving safeguarding and saving lives.”
Future Developments
Durham Police is exploring further enhancements, including automating the research stage and applying AI to accelerate processes. Phillips hopes other forces will adopt similar automation to handle information requests more efficiently.
Clare’s Law and Sarah’s Law provide critical safeguards against domestic violence and child sexual offenses. By leveraging technology, Durham Police is setting a precedent for more effective safeguarding across England and Wales.
