Kettering Health is making progress in recovering from a May 20 cyberattack that caused a system-wide technology outage, believed to be a ransomware attack. While the hospital system continues to investigate potential data breaches, it has implemented various measures to maintain patient care.
The cyberattack has entered its second week, with industry experts suggesting that recovery from such attacks typically takes between 10 to 20 days. Kettering Health has reported that there is currently no evidence that patient information through applications like MyChart has been compromised, although the investigation is ongoing.
To address patient needs during this period, Kettering Health has introduced several temporary solutions. A clinical support phone line (937-600-6879) is available for patients with urgent health questions, staffed by nurses from 8 a.m. to 5 p.m., Monday through Friday. For after-hours urgent needs, Kettering Health Medical Group patients can contact MatchMD at 1-866-257-5363. The hospital system has also established temporary contact numbers for its retail pharmacies and Women’s Health services.
In addition to these measures, Kettering Health has expanded walk-in availability for established patients to include specialty care. The hospital system’s campus police have increased patrols across their facilities to maintain safety during the outage.
Kettering Health operates 14 area medical centers and over 120 outpatient locations throughout Western Ohio, alongside the Kettering Physician Network, which includes more than 700 board-certified providers. Patients are advised to continue using emergency departments for medical emergencies.
The investigation into the cyberattack and potential data breach remains ongoing, with Kettering Health working to restore full functionality to its systems.
