The Importance of C-Suite Alignment in Health System Technology Transformation
US health systems are increasingly focusing on multidimensional growth strategies and cost containment, with transformative technologies such as AI, cloud, and virtual/augmented reality serving as key enablers. A recent joint survey conducted by the Deloitte Center for Health Solutions and the Scottsdale Institute reveals that when C-suite leaders are aligned, health systems can improve technology transformation outcomes.
Key Drivers of Successful Technology Initiatives
The survey of 43 executive leaders from US-based health systems found that 61% of respondents identified C-suite alignment and collaboration as the top driver of successful technology initiatives. This alignment is crucial for ensuring that technology initiatives are strategically aligned with business goals, leading to greater accountability and cohesive decision-making.
Involving end-users in the design process is also critical, with 64% of executives reporting it as an important driver of success. The survey highlights that technology transformation is more successful when business functions, rather than IT, lead the initiative, emphasizing the need for close collaboration between business and technology leaders.
Measuring Effectiveness of C-Suite Collaboration
The survey revealed that C-suite leaders are collaborating well in the planning phase, with 91% of respondents reporting collaboration on top opportunities or challenges that technology can solve. However, there’s room for improvement in areas such as financial incentives and broader measures of technology impact.
Only about one in four respondents reported tying their financial incentives and bonuses to the value gained from tech initiatives. Increasing accountability from functional C-suite leaders and broadening key performance indicators (KPIs) beyond financial metrics can enhance the impact of technology initiatives.
Establishing Strategic Imperatives
Health systems’ technology needs are evolving rapidly, with two in three surveyed executives investing in emerging technologies for immediate needs. To achieve greater value from these technologies, organizations should develop strategies involving greater C-suite collaboration, enhancing technology capabilities, and implementing workforce transformation initiatives.
Conclusion
The survey underscores the critical role of C-suite alignment in driving successful technology transformation within US health systems. By enhancing C-suite collaboration, health systems can drive greater value from technology investments, fostering growth and improving margins.
