Lirio and Community Health Network Team Up for Personalized Healthcare
KNOXVILLE, Tenn. – October 15, 2024 – Lirio, a leader in the integration of behavioral science and artificial intelligence to enhance health outcomes, has announced a partnership with Community Health Network (Community), an Indianapolis-based non-profit health system. This collaboration will introduce hyper-personalized interventions, leveraging Lirio’s Precision Nudging® technology to improve overall population health.
This partnership is a key component of Community’s multi-year digital strategy, which aims to improve healthcare delivery, enhance patient experiences, manage costs, and ultimately improve health outcomes. Community Health Network offers a wide array of healthcare services, including physician care, specialty and acute care, surgical centers, home care, prescription management, and behavioral health services across central Indiana. Patients interact with the system at numerous touchpoints, from initial searches for care to the billing process.
Lirio’s Precision Nudging® solution differs significantly from standard patient outreach platforms. Instead of relying on generic, batch-sent emails or texts, Lirio tailors messaging, imagery, delivery methods, and timing to each patient’s unique health needs. The technology identifies and addresses individual barriers to action.
“Patients expect a healthcare experience that is easy, personal, and intuitive,” said Patrick McGill, M.D., Executive Vice President and Chief Transformation Officer at Community Health Network. “Lirio’s unique approach to leveraging behavioral science and AI will allow us to engage and support each patient based on their individual needs, which will lead to more meaningful patient experiences, enhanced adherence, and better health outcomes.”
Lirio’s Large Behavior Model combines artificial intelligence with behavioral science, utilizing accumulated data from patient interactions to predict and address individual obstacles to better health. The system continuously adapts and optimizes each patient’s experience, moving from population-level interventions to segmented strategies, and finally, to individual-level personalization.
“We are excited to partner with Community Health Network and admire their build-to-partner innovation philosophy,” said Marten den Haring, CEO of Lirio. “Lirio’s platform seamlessly integrates within Community’s existing technology infrastructure, enabling the delivery of personalized nudges through various channels, including email, text messaging, chatbots, and MyChart®. The system is designed to scale and adapt to future requirements.”
Community has recently announced its adoption of Microsoft Cloud for Healthcare solutions and Dynamics 365 to modernize its contact center, unify customer data, and improve data insights for streamlined patient experiences.
“At Microsoft, we are dedicated to helping the healthcare industry gain access to essential tools that improve patient experiences and outcomes,” said Antoinette Thomas, MSN, RN, NP, Industry Advisor, Microsoft Health & Life Sciences. “Lirio’s innovative solution is a valuable asset as the industry evolves from standardized patient engagement approaches toward data-driven, personalized journeys that empower patient engagement and encourage patients to become more active in their own health.”
About Lirio
Lirio’s digital health personalization engine combines behavioral science and artificial intelligence to automate and scale individualized consumer health journeys through its Precision Nudging® interventions.
About Community Health Network
Headquartered in Indianapolis, Community Health Network is a non-profit health system committed to its community since 1956, offering a full range of healthcare services and innovations.
Media Contact:
John Gonda 1616309-4888 [email protected]
