Amazon One Medical Leverages AI to Enhance Patient Care and Reduce Doctor Burnout
Family physicians currently spend a significant amount of time on administrative duties. Studies show that doctors dedicate over 17 hours a week to tasks such as reviewing records and note-taking. This equates to two full working days per week focused on paperwork instead of patient care, contributing to provider burnout and shortages across the healthcare industry.
At Amazon One Medical, the goal is to transform the traditional healthcare experience for both physicians and patients. Amazon One Medical utilizes technology to lessen administrative tasks, allowing doctors to spend more time with patients.
Leveraging Technology for Improved Healthcare
Amazon One Medical offers patients two convenient ways to receive high-quality care. Andrew Diamond, MD, chief medical officer at Amazon One Medical, emphasizes the importance of building trusting relationships with patients. “With the support of our AI tools, we’ve implemented into our custom electronic health record, I can sit down with a patient, make eye contact, and have an uninterrupted conversation—free from typing notes or reviewing lengthy records,” said Diamond. By diminishing these distractions, clinicians can focus on what matters most: developing caring and personal relationships with patients to help them stay healthy.
AI-Powered Solutions
Amazon’s technology teams work with Amazon One Medical providers to develop AI solutions designed to simplify provider workflows and enhance patient experiences. The company’s proprietary electronic health record system, 1Life, facilitates continuous iteration, testing, and refinement of the tools available to providers.
How AI Empowers Amazon One Medical
Amazon One Medical’s AI technology, which is powered by AWS generative AI services including Amazon Bedrock and AWS HealthScribe, saves physicians time in several ways:
- Visit notes at conversational speed: AWS HealthScribe captures details discussed during patient visits in real time, enabling providers to be fully present with patients. Providers can then review, update, and approve the notes before submission, creating a more personalized and engaging experience.
- Medical history, summarized: AI reads, labels, and summarizes medical records from outside Amazon One Medical, surfacing important details like screenings, results, and medications, for well-informed personalized care plans.
- Responsive patient communication: An AI messaging tool helps care teams respond promptly to patient messages with detailed notes that can be customized before sending. This encourages patient engagement and dialogue.
- Seamless care team collaboration: AI assesses patient needs and care team skills to route tasks to the most suitable person, streamlining communication and fostering a collaborative approach to care.
The Future of Healthcare with AI
Prakash Bulusu, chief technology officer, Amazon Health Services, believes generative AI has the potential to revolutionize healthcare delivery. His vision is to harness AI to empower primary care providers to deliver exceptional, patient-centered care by alleviating administrative burdens. By applying AI to review records, identify care gaps, route messages, and automate workflows, primary care providers can focus on building better patient connections and delivering the highest quality care.
Amazon One Medical prioritizes patient privacy while developing products and services. The company has a strong commitment to building a differentiated primary care experience that reduces provider burden, fosters deeper patient-provider relationships, and creates positive experiences.
