February 19 (Reuters) – Amazon (AMZN.O) announced it will discontinue its unified communications service, Chime, next year. The company will stop accepting new customers beginning Wednesday.
Amazon employees have widely used Chime, a platform for meetings, chat, and business calls both internally and externally. The service has been a preferred method for video calls for the company.
“After careful consideration, we have decided to end support for the Amazon Chime service, including business calling features, effective February 20, 2026,” Amazon’s cloud unit, AWS, said in a blog post.
This announcement follows the recent closure of Inspire, Amazon’s short-form video and photo feed, similar to TikTok, which was available in its mobile app. Several media outlets reported the shutdown earlier this week.
Further developments include Amazon’s upcoming release of its long-awaited Alexa generative artificial intelligence voice service. Reuters exclusively reported earlier this month that a press event is scheduled later in February to preview this new technology.
AWS recently reported a 19% increase in revenue to $28.79 billion for the first quarter, although this fell slightly short of the $28.87 billion estimate, according to data compiled by LSEG. Amazon joins other cloud providers like Microsoft (MSFT.O) and Google in reporting softer-than-expected cloud numbers.
