Anywhere365 is set to integrate Microsoft’s new Teams Phone Extensibility into its contact center platform, bringing advanced AI capabilities to businesses. The integration, slated for general availability by the end of the second quarter of 2025, will allow Anywhere365 to leverage Azure Communication Services within Microsoft Teams.
This new feature will give Anywhere365 customers access to enhanced call automation, cognitive services solutions, and AI-powered insights, ultimately helping organizations optimize efficiency and improve customer engagement. The announcement follows Microsoft’s introduction of the Teams Phone Extensibility at Enterprise Connect 2025.
As a key release partner, Anywhere365 was selected to build, test, and validate the integration. Will Blench, CEO of Anywhere365, expressed enthusiasm for the partnership with Microsoft, highlighting their long-standing collaboration. “Our collaboration with Microsoft spans several years and has been the cornerstone of many innovative communications solutions, and we are committed to working together to continue to set new standards in the industry,” said Blench.
Anywhere365 customers using Teams Phone will benefit from a unified solution that integrates all their calling needs with the Anywhere365 Dialogue Cloud. The platform provides simplified management and flexible deployment options, helping businesses deliver exceptional customer engagement.
With the Microsoft Teams Phone Extensibility integration, Anywhere365 aims to provide businesses with a comprehensive platform designed for the future of customer service.
