Cleveland Clinic Launches AI Documentation Platform
CLEVELAND and SAN FRANCISCO – Cleveland Clinic has announced the implementation of Ambience Healthcare’s AI platform across its facilities for clinical documentation, coding, and clinical documentation integrity (CDI). This technology is aimed at increasing the time caregivers can dedicate to patient interaction while reducing administrative tasks.
Dr. Eric Boose uses AI software to document a patient appointment.
Later this month, medical professionals at Cleveland Clinic will begin using the AI documentation software to record patient sessions and generate detailed medical notes. The notes will then be reviewed and approved by the provider and incorporated into the patient’s medical record. Also, the technology will generate personalized after-visit summaries for patients, families, and other staff.
“The promise of AI in healthcare is that it will enable us to care for patients with a higher level of safety and quality, and a better patient and caregiver experience,” said Rohit Chandra, Ph.D., Chief Digital Officer, Cleveland Clinic. “Our implementation of ambient AI technology delivers on that promise because it helps our providers fully engage with their patients, saves time, and alleviates some of their administrative burden.”
This AI technology is not for diagnosing or treating any health condition or medical condition, and providers must review the notes in their entirety to make sure of accuracy and completeness and edit as needed before signing. Providers at ambulatory settings will have the option to use the program, but it won’t be required.
Patients will be advised before the AI tool is implemented, with an option to opt out.
Cleveland Clinic conducted an exhaustive pilot program of AI documentation solutions throughout 2024. They evaluated the technology across more than 80 specialties and subspecialties.
“We are committed to finding innovative ways to support our providers and reduce administrative burden and burnout while enriching patient experience,” said Beri Ridgeway, M.D., Enterprise Chief of Staff at Cleveland Clinic. “Our clinicians reported their enjoyment with more face-to-face patient interaction, and that the software provided detailed notes that improved care coordination across specialties. Importantly, they also felt less burnout.”
The AI technology will be rolled out to ambulatory Cleveland Clinic professionals in the U.S. in phases over the next several months.
“We’re honored to be partnered with Cleveland Clinic, one of the world’s premier academic medical centers,” said Michael Ng, co-founder and CEO of Ambience Healthcare. “This collaboration is a testament to what’s possible when clinical leaders and AI researchers come together to solve some of the most important healthcare challenges.”
About Cleveland Clinic
Cleveland Clinic is a non-profit academic medical center that combines clinical and hospital care with research and education. Founded in 1921 by four physicians with a vision to provide outstanding patient care based on cooperation, compassion, and innovation. Cleveland Clinic is consistently recognized both in the U.S. and internationally for its expertise and care. Among Cleveland Clinic’s 81,000 employees worldwide are more than 5,743 salaried physicians and researchers, and 20,160 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,690-bed health system that includes a 173-acre main campus near downtown Cleveland, 23 hospitals, 276 outpatient facilities, including locations in northeast Ohio; Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2023, there were 13.7 million outpatient encounters, 323,000 hospital admissions and observations, and 301,000 surgeries and procedures throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 132 countries. Visit us at clevelandclinic.org. Follow us at twitter.com/CleClinicNews. News and resources available at newsroom.clevelandclinic.org.
About Ambience Healthcare
The mission of Ambience Healthcare is to supercharge clinicians with breakthrough generative AI technology. Ambience has been deployed at major health systems and provider organizations across North America, including Cleveland Clinic, UCSF Health, St. Luke’s Health System, Memorial Hermann Health System, and John Muir Health, among others. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco, California, and has raised $100M in total funding from Kleiner Perkins, OpenAI Startup Fund, Andreessen Horowitz, Optum Ventures, Human Capital, Martin Ventures, AIX Ventures, AirTree Ventures, John Doerr, Jeff Dean, Richard Socher, Pieter Abbeel, Anne Wojcicki, Eren Bali, Jay Desai, Nish Bhat, Matt Mochary, and others. To learn more, visit ambiencehealthcare.com.
