Company Overview
Cognizant (Nasdaq-100: CTSH) is a leading IT services and consulting company based in Teaneck, New Jersey. With over 333,634 employees worldwide, Cognizant specializes in helping clients modernize technology, reimagine processes, and transform experiences. The company’s expertise spans various industries, including healthcare, banking, finance, fintech, manufacturing, retail, and technology.
Recent Developments and Partnerships
Cognizant has been involved in several significant developments and partnerships recently:
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Partnership with Docusign: Cognizant is expanding its partnership with Docusign to enhance customer support and drive digital transformation. They are working together to provide innovative intelligent agreement solutions that optimize customer service management and streamline agreement processes globally.
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Collaboration with Blue Shield of California: Cognizant is working with Blue Shield of California to transform the future of healthcare. Their CEO, Ravi Kumar S, participated in a fireside chat with Paul Markovich, CEO of Ascendiun and former CEO of Blue Shield of California, at Nasdaq MarketSite to discuss how artificial intelligence and innovative technology can drive better outcomes and experiences in healthcare.
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Strategic Partnership with OMRON Group: Cognizant has signed a strategic partnership with OMRON Group to integrate Information Technology (IT) and Operational Technology (OT) in the manufacturing industry. This collaboration combines OMRON’s OT products with Cognizant’s IT capabilities, including cloud, AI, IoT, and digital twin technologies, to provide a one-stop solution for digital transformation in manufacturing.
AI and Digital Transformation Initiatives
Cognizant is at the forefront of leveraging AI and digital technologies to drive business transformation. Recent highlights include:
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AI Implementation Success: Cognizant shared a success story about Oracle’s IT support Slack channel, which received over 50,000 tickets monthly. Through agentic AI implementation, they achieved 25-30% ticket deflection, reducing workload and improving user experience.
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Work Graph and AI ROI: The company co-authored an article with Harvard Business Review on how companies can accelerate and improve AI ROI by documenting specific work dynamics of teams and using that information to train AI systems. This approach, called RML (Runtime Management Layer), can transform generic AI tools into ones that understand a team’s particular needs, resulting in faster and more relevant AI outputs.
Corporate Social Responsibility
Cognizant is also committed to corporate social responsibility initiatives. For instance, Melissa Wixson, a Consulting Principal in their Americas Tech Mod Consulting team, has been leading efforts to fight child hunger through Feed My Starving Children (FMSC). Since 2023, she has organized food-packing events that have brought together over 115 volunteers and their kids in Dallas, demonstrating the company’s commitment to ‘TechForGood’ initiatives.
Global Presence
Cognizant has a significant global presence with multiple locations across the world, including primary offices in Teaneck, New Jersey; Phoenix, Arizona; Chennai, India; London, UK; and various other locations in Europe, Asia, and the Americas. The company’s global footprint enables it to serve clients across different regions and industries effectively.
