Helping a Global Tech Giant Optimize Their Technology Landscape
Deloitte has partnered with a US$860 million global engineering technology company headquartered in India to optimize their technology landscape. The client, which operates in 28+ countries across Asia, Europe, and North America, specializes in engineering, manufacturing, data analytics, and networks.
The Challenge
The client, having recently acquired a manufacturing firm and considering further acquisitions, required robust support for their critical applications. They needed a reliable partner to manage their technology infrastructure effectively.
The Solution
Since November 2023, Deloitte has been overseeing the client’s critical applications, including SAP, Workday, Power BI, and SharePoint. Our team of over 40 skilled professionals provides 16-hour coverage across APAC, Europe, and overlapping North American time zones, supporting over 17,000 users globally.
The Outcomes
The partnership has yielded significant results:
- Achieved 100% efficiency in managing all applications with a flawless SLA track-record
- Maintained 100% uptime for critical applications
- Delivered additional services in Data Lake/Data Architecture/Enterprise Portfolio management
Deloitte’s approach fostered collaboration between our team and the client’s IT and business units through an in-person team approach, promoting unity and inclusivity.
For more information about our application management services, please contact:
- Dr. Satish Pai, President, Operate, Deloitte South Asia (satishp@deloitte.com)
- Bipin Shah, Executive Director, Deloitte India (bishah@deloitte.com)
