SINGAPORE and SAN DIEGO, February 27, 2025 (GLOBE NEWSWIRE) — Helport AI Limited (NASDAQ: HPAI), an AI technology company specializing in intelligent customer communication software for enterprise clients, has announced significant enhancements to its knowledge base. These new features aim to boost enterprise knowledge management through AI-driven self-learning, multimodal data integration, and improved real-time knowledge retrieval.
Built to optimize enterprise knowledge management, these updates reflect Helport AI’s mission to empower professionals with efficient, scalable AI solutions, allowing them to perform with expertise.
Transforming Enterprise Knowledge
Knowledge bases serve as a crucial centralized resource for data, facts, and rules, enabling AI systems to understand, reason, and make informed decisions. Helport AI emphasizes knowledge base creation and application as a core element of its value proposition and continued growth. The company develops unique knowledge bases for each enterprise customer, incorporating proprietary data, processes, and optimized best practices.
The improved knowledge base development process utilizes AI models and now incorporates self-learning capabilities to automate data curation, improve accuracy and streamline information access across organizations. The enhanced system continuously refines its data by integrating real-time updates and contextual insights. This improvement reduces the need for manual intervention and makes knowledge retrieval more efficient.
Designed for seamless enterprise integration, the knowledge base supports multiple languages and offers real-time insights. Its contextual search engine delivers accurate and relevant results, saving time for users. The system intends to assist customer service agents in resolving inquiries rapidly, supply sales teams with the latest product data, and improve decision-making with up-to-date information.
Intergrated with Helport AI’s speech navigation and real-time guidance technologies, the knowledge base is expected to enhance productivity and make knowledge transfer more simple.
“Organizations need knowledge solutions that evolve with them,” said Guanghai Li, CEO of Helport AI. “With these enhancements, our knowledge base doesn’t just store information—it actively learns, adapts, and provides real-time insights to support enterprise operations at scale.”
Key Enhancements
- AI-Driven Self-Learning: Proprietary algorithms analyze historical data and user interactions. This allows the knowledge base to dynamically improve itself, which improves accuracy consistently.
- Multimodal Data Integration: Enhanced RAG (Retrieval-Augmented Generation) technology now works with text, audio, and video inputs, and delivers over 90% accuracy in multimodal data parsing.
- High-Speed Response & Scalability: The optimized query processing delivers AI-powered responses in under 800ms, reducing latency for enterprises.
- OpenAPI for Seamless Integration: A full-process API framework supports integration with existing CRM, ASR, and enterprise systems, reducing the time needed for implementation.
- Enterprise-Grade Security: Features such as advanced encryption, access controls, and compliance adherence, facilitate secure knowledge management at scale.
Advancing Business Intelligence & Customer Experience
By integrating these new features, Helport AI’s enhanced knowledge base aims to strengthen customer engagement, boost service efficiency, and improve decision-making capabilities. This will benefit businesses in areas such as finance, customer service, healthcare, and across the public sector.
“This evolution aligns with our commitment to continuous innovation,” added Li. “By providing enterprises with an AI-driven, intelligent knowledge management solution, we help ensure that businesses stay competitive in an increasingly digital world.”
About Helport AI
Helport AI (NASDAQ: HPAI) is an AI technology company focused on customer communication through its digital platform and intelligent software solutions. Helport AI offers enterprise-level customer contact services designed to empower people to work as experts.
Learn more at www.helport.ai.
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