interface.ai Announces Q1 2025 Product Release, Unveiling New AI Innovations
SAN JOSE, CA – interface.ai has launched its Q1 2025 product release, bringing a range of new innovations designed to enhance AI-driven member and customer interactions within financial institutions. This release focuses on next-level automation, security, and personalization, aiming to deliver smarter self-service options, seamless authentication processes, and improved AI-driven efficiency.
To showcase these advancements, interface.ai will be at booth #1326 at America’s Credit Union’s Governmental Affairs Conference 2025 in Washington, DC from March 2-6, 2025. Attendees can see the new features in action with live demonstrations.
Key Highlights of the Q1 2025 Release:
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Dynamic Knowledge: Generative AI-Powered, Real-Time Information Retrieval
Finding information on financial institution websites can often be challenging. Dynamic Knowledge addresses this by using Generative AI to deliver real-time answers from websites and uploaded documents. This allows customers to get accurate, contextual responses quickly and easily, maintaining AI safety guardrails.
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Cloned AI Voice: Customizable Voices for a Personalized Experience
Financial institutions can now create a personalized brand experience using Cloned AI Voice. This technology allows organizations to replicate any voice through a simple voice sample, enabling them to customize AI-driven voice interactions for a more engaging customer experience with options that include a CEO or a local celebrity.
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Device Biometric Authentication: Next-Level Security & Convenience
Device Biometric Authentication provides secure, frictionless authentication by using fingerprint or facial recognition, stored on a user’s device. Integrated into Voice and Chat AI, this feature enables fast and secure authentication while maintaining high-security standards.
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User Feedback Collection: Smarter AI Through Real-Time Insights
interface.ai’s new User Feedback Collection feature enables collection of customer feedback via text surveys after interactions with interface.ai’s Voice AI. These insights will help refine AI interactions and improve customer satisfaction continuously.
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New Card Experiences: Expanded Capabilities for Card Management
The platform now offers expanded self-service options for card management via AI enhancements, including limit increases, travel notices, and card activations, giving customers greater control and convenience.
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Platform Enhancements: Advancing AI Performance
interface.ai has improved its Automatic Speech Recognition (ASR) for better barge-in response and latency, updated its TTD model, and upgraded its parser to provide smoother interactions. These enhancements are designed to make AI-driven conversations faster, smarter, and more seamless.
“AI is redefining how financial institutions engage with their customers and members, and with this release, we’re taking that transformation even further,” said Srinivas Njay, CEO of interface.ai. “From real-time knowledge retrieval to frictionless authentication, we’re introducing innovations that not only enhance automation but create more secure, seamless, and personalized experiences. Our vision is to make AI the most intuitive and effective digital channel for financial institutions, and this release is another major step toward that future.”
At GAC 2025, attendees can visit booth #1326 to experience these innovations with 1:1 demos. There will also be a sneak peek at the new AI Agent and AI Operator, replacing digital banking, digital customer service and digital phone call centers with AI-first design thinking.
About interface.ai
interface.ai provides AI Co-Pilots, AI Agents, and AI Operator solutions for Credit Unions and Community Banks. The platform provides a unified experience across channels and has over millions of conversations daily. interface.ai is dedicated to helping Community Financial Institutions.
Media Contact:
Omri Hurwitz
Omri Hurwitz Media omri@omrihurwitz.com
