Lowe’s Introduces ‘Mylow,’ an AI-Powered Virtual Advisor
MOORESVILLE, N.C. (March 5, 2025) – Lowe’s has unveiled ‘Mylow,’ the company’s new AI-powered virtual advisor designed to assist customers with their home improvement needs.
‘Mylow’ is designed to provide real-time answers to a wide range of questions, acting as a virtual assistant that customers can access anytime, anywhere. The company aims to enhance the customer experience with its integrated insights and product discoveries. The platform, developed in collaboration with OpenAI and leveraging Lowe’s expertise, is available on desktop and mobile web platforms for MyLowe’s Rewards loyalty members and others visiting lowes.com/Mylow. Future plans include integration with the Lowe’s app and voice capabilities.
“Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer – that’s why Lowe’s has invested in AI and emerging technologies to create solutions that truly help our customers,” said Lowe’s Chief Digital and Information Officer, Seemantini Godbole. “We’re aiming to deliver the best customer service in retail and Mylow represents an industry-leading step forward in helping us do that.”
‘Mylow’ helps navigate common home improvement challenges. Customers can ask questions such as:
- When should I plant grass seed?
- How do I measure a kitchen for new flooring?
- What are the most popular paint colors?
- How do I fix a leaky faucet?
“The development and introduction of Mylow exemplifies the tech-forward vision of the Lowe’s brand,” stated Lowe’s Senior Vice President of Technology, Chandhu Nair. “We’re doubling down with collaborators like OpenAI to solve customer problems and elevate the home improvement experience at Lowe’s.”
‘Mylow’ has the capability to connect project insights with product recommendations for easy purchase, and also lets customers refine their searches based on criteria like budget and location. Moreover, the platform offers “how-to” content.
About Lowe’s
Lowe’s (NYSE: LOW) is a Fortune 50 company that services approximately 16 million customer transactions weekly in the United States. With 2024 sales exceeding $83 billion, the company operates over 1,700 stores and employs around 300,000 associates. Based in Mooresville, N.C., Lowe’s supports local communities through initiatives dedicated to safe and affordable housing, community improvement, skilled trade development, and disaster relief.
For additional details, visit Lowes.com.
