Microsoft is actively helping organizations harness the power of artificial intelligence. With the integration of advanced AI technologies across its product line, alongside a powerful partner ecosystem and co-innovation approaches, Microsoft has been empowering its customers to achieve meaningful progress. Recently, Microsoft shared over 100 customer success stories from the past quarter, illustrating how businesses are accelerating their AI transformation journeys.
During the Microsoft AI Tour, customers discussed how they’re implementing Copilots to increase human achievement, democratize intelligence, and unlock significant business value. The concept of an AI-first business process, and the unique advantages offered by combining the power of Copilots, human ambition, and autonomous agent capabilities, also took center stage. Microsoft is seeing exciting outcomes from its customers, who are achieving impressive results through pragmatic innovation and transforming the future of their respective industries. Below are examples of ten stories showcasing how Copilots have provided tangible results for customers, highlighting AI Transformation experiences.
Accenture and Avanade have a longstanding relationship for delivering cutting-edge solutions, with internal testing playing a vital role in providing customizable Microsoft solutions with deep expertise. By deploying Microsoft 365 Copilot among its employees, the firm revealed increased productivity and improved work quality, with 52% of employees noting a positive impact on their work quality. Moreover, 31% reported less cognitive fatigue, and 84% viewed Copilot’s suggestions as fair, respectful, and unbiased. The company also tested GitHub Copilot, which assisted developers with building better solutions faster, with development teams spending less time debugging, resulting in 95% of developers reporting greater satisfaction from their coding work.
“Using our extensive Microsoft technology expertise and practical learnings from our own experience implementing Microsoft 365 Copilot, our solutions empower clients to fully tap into Microsoft AI capabilities.” – Veit Siegenheim, Global Future of Work Lead at Avanade
Access Holdings Plc, a multinational financial services group in Nigeria with over 56 million customers across 18 countries, adopted Microsoft 365 Copilot to address challenges in data management, meeting productivity, and software development during its transition from a small bank to a major holding company. The integrated Copilot greatly enhanced efficiency and engagement throughout the business, enabling code writing in two hours instead of eight, chatbot launches in 10 days instead of three months, and presentation preparation in 45 minutes instead of six hours. Staff engagement in meetings also saw a 25% rise.
“To inspire everyone in the organization to take advantage of AI, we knew we had to integrate AI into the tools people use every day. Microsoft 365 Copilot made the most sense and was a natural fit for us.” – Lanre Bamisebi, Executive Director IT and Digitalization at Access Holdings, Plc.
The City of Burlington, Ontario, embraced AI and low-code tools to enhance resident services and revamp customer engagement. It developed new online services that transformed and automated internal processes. Using Copilot Studio, the city developed and launched a custom copilot in just eight weeks, and designed it to provide residents with quick answers to frequently asked questions. Additionally, a portal was created to ease building permit reviews and enable users to track their applications’ status. The average time to process permit approvals was reduced from 15 weeks to 5-7 weeks.
“Our staff and citizens do not have to worry about mundane tasks as much anymore. Now they’re able to have rich, collaborative conversations about how to creatively solve problems, making for a much more fulfilling and rewarding work and customer experience.” – Chad MacDonald, Executive Director and Chief Information Officer at the City of Burlington
Finastra, providing software for lending, payments, treasury, capital markets, and universal banking, utilized Microsoft 365 Copilot to automate tasks, enhance content creation, improve analytics, and personalize customer interactions, thereby transforming its marketing processes. The team reduced the time-to-market for campaigns from three months to less than one. Significant time savings were also observed in the marketing teams’ efforts to generate and gather insights from each campaign, with employees reporting reductions of between 20% and 50% across full-funnel analysis, supply management analysis, and budget management.
“Copilot makes you more effective because you get better insights, and it makes you more efficient because you can produce results faster. It also makes work more meaningful and fun because your team can focus on what matters — strategy, creativity and everything that sets you apart from the competition.” – Joerg Klueckmann, Head of Corporate Marketing and Communications at Finastra
GoTo Group enhanced productivity and code quality across its engineering teams by adopting GitHub Copilot. The tool has reduced syntax errors, provided helpful autocomplete features, and provided real-time code suggestions, chat assistance, and the ability to break down intricate coding concepts. The company saved over seven hours per week.
“GitHub Copilot has significantly reduced syntax errors and provided helpful autocomplete features, eliminating repetitive tasks and making coding more efficient. This has allowed me to focus on the more complex elements in building great software.” – Nayana Hodi, Engineering Manager at GoTo Group
Milpark Education in South Africa addressed challenges presented by legacy systems slowing down student interactions and support by migrating its back-office infrastructure to Azure, using Microsoft Copilot and Copilot Studio. This migration allowed the educational institution to improve the efficiency and accuracy of student support, decreasing resolution time by an average of 50% and escalations over 30%.
“Using Copilot, agents are now able to use generative AI to rapidly get up to speed on case details and respond to students using standardized templates that help them provide more personalized and professional responses. The results speak for themselves.” – Shaun Dale, Managing Director at Enterprisecloud
For over two decades, Teladoc Health providing virtual care services, implemented Microsoft 365 Copilot and used Copilot in Power Automate to increase operational efficiency. By removing mundane tasks, enhancing cross-departmental communication, and helping new employees quickly adapt to their workflows, Copilots and agents helped employees save five hours per week and save thousands of enterprise hours annually.
“Copilot is changing the way we work. It’s not just about saving time; it’s about enhancing the quality of our work, allowing us to focus on what truly matters: delivering exceptional care to our members.” – Heather Underhill, SVP Client Experience & Operations at Teladoc Health
Uniper, an international energy company, adopted a single-cloud strategy with Azure as its foundation and implemented Microsoft 365 Copilot to enable employees to apply their core competencies, reduce the time spent on routine tasks, and help workers to concentrate on more important tasks. The company is also using Copilot for Security to identify risks faster and act.
“As an operator of critical infrastructure, we have to contend with a growing number of reports of phishing and attacks by hackers. AI can help us implement a sensible way of managing the sheer number of threats.” – Damian Bunyan, CIO at Uniper
Vodafone, the British telecommunications company, has seen a strong return on investment from its workplace productivity transformation via Microsoft 365 Copilot. Early tests showed Copilot saving employees an average of three hours per week. Moreover, 90% of users are eager to continue Copilot use. For its legal and compliance teams, Copilot has sped up contract drafting by one hour. As a result of these efficiency gains, Vodafone is rolling out Copilot to 68,000 employees.
“Our AI journey is focusing on three areas: operational efficiency inside the organization; rewiring the business to provide an enhanced customer experience; and unlocking growth opportunities through new products and services that we can create around generative AI. Copilot will help drive all three.” – Scott Petty, Chief Technology Officer at Vodafone
Wallenius Wilhelmsen, a global leader in roll-on/roll-off shipping and vehicle logistics, is using Microsoft Copilot 365 to streamline processes, enhance data management, and improve communication across its global operations. These initiatives have resulted in 80% of employees using Copilot, with some teams gaining at least 30 minutes of time savings per day.
“Copilot changes the way we think and work while keeping us curious and open to embracing opportunities. I think that is the sort of benefit that is not so measurable, but important. So, my time management and structured approach to my everyday work life has been enhanced with Copilot and Viva.” – Martin Hvatum, Senior Global Cash Manager at Wallenius Wilhelmsen
Microsoft believes it has the best foundation to support its customers’ AI transformation plans and is committed to driving innovation, creating value, and partnering with its customers. As Microsoft prepares for the upcoming Microsoft Ignite event, the company seeks to unveil new innovative AI tools and share customer and partner experiences. Microsoft remains committed to driving innovation that creates value in ways that matter most to its customers, and believes we are at our best when we serve others.
