Critical Event Management: Preparing for the Unexpected
In today’s volatile environment, organizations must be prepared for anything. Critical event management (CEM) isn’t just about reacting to a crisis; it’s a proactive and ongoing process that begins long before an incident occurs and continues long after it’s been resolved. Comprehensive planning, rapid detection, swift response, and continuous process improvement are all essential. To achieve true operational resilience, teams must be ready, communication lines open, and processes continuously analyzed and refined.
Whether dealing with natural disasters, security threats, health emergencies, or global pandemics, Crisis24 provides robust CEM solutions designed to meet the demands of a complex world.
Proactive Risk Anticipation
Crisis24 helps organizations proactively anticipate risks. By analyzing historical physical threat data captured by the TopoONE CEM platform, trends in incident frequency and location can be uncovered, enabling proactive mitigation strategies.
Early Threat Detection
Early and accurate threat detection is crucial. Crisis24’s real-time risk intelligence and TopoONE’s data feed aggregator provide 360-degree visibility into both internal and external threats, ensuring that organizations are always aware of potential risks.
Rapid and Effective Response
When a critical event occurs, a swift and well-coordinated response is crucial to minimize disruption and ensure the safety of personnel and assets. Crisis24 facilitates this with automated incident response workflows, managing the activation, escalation, and management of response protocols.
Real-time Information Sharing and Gathering
Crisis24 helps organizations share and gather critical information instantly. The platform can locate travelers in the vicinity of emerging threats in real-time, allowing for immediate communication and assistance. Crisis24 specialists can also conduct 24/7/365 monitoring on behalf of clients, providing continuous global visibility.
Post-Crisis Recovery and Improvement
Every crisis presents an opportunity for improvement. After an event, Crisis24 helps organizations identify areas for enhancement with TopoONE’s analytics module. They also work with Crisis24 consultants to streamline processes and strengthen business continuity plans.
Key Features of Crisis24’s CEM Solutions
Crisis24 offers a suite of integrated features designed to provide comprehensive critical event management capabilities:
- Compatible with All Data Sources: TopoONE is designed to integrate nearly any data source—intelligence, CCTV, alarm systems, travel, and HR data—into a single, unified operating picture, improving awareness and increasing control during critical events.
- Real-time Threat Intelligence and Incident Monitoring: Using a combination of regional experts and AI threat-detection technology, Crisis24 monitors over 200,000 high-quality sources in more than 35 languages to identify potential threats worldwide that could impact people, sites, and assets.
- Powerful Visualization Tools: TopoONE CEM platform can plot risk intelligence alongside the location of people and assets on an interactive map, enabling users to quickly access asset data or initiate an incident workflow.
- End-to-End Incident Management: The TopoONE Incidents module is designed to manage incidents of varying complexity, offering clients the ability to fully configure workflows, checklists, tasks, forms, and fields to align with their unique risks, regulations, and internal processes.
- Two-Way Mass Notification: Offered as standalone platforms or integrated within TopoONE, Crisis24’s mass notification systems help security teams collaborate virtually, accelerate emergency protocols, and track personnel safety during emergencies.
- Automated Reporting and Analytics: TopoONE captures key alert and incident response data, allowing users to quickly generate incident reports, evaluate security response performance, analyze incident volumes, and pinpoint recurring sources of risk.
- Embedded Intelligence Services: Crisis24 offers highly skilled, embedded intelligence analysts—either onsite or remote—to scale up threat monitoring and incident response capabilities. These analysts are recruited, onboarded, managed, and trained entirely by Crisis24 on behalf of the client.
- Expert Crisis Management and Communication: Customized incident and crisis management plans ensure teams are consistently prepared to manage critical events, minimizing disruptions and ensuring all stakeholders are well-informed and coordinated.
- Global Crisis Response Support: Available 24/7 through Crisis24’s network of Global Operation Centers, expert advice, and on-the-ground support are provided, including emergency evacuation planning, medical and security assistance, and sheltering solutions.
- Post-Incident Recovery: Crisis24 can facilitate after-action reviews (AAR) and trauma-management services for affected personnel and their families to help clients emerge from critical events more resilient.
Case Studies
US Retailer Enhances Security and Travel Risk Management
A major US retailer with thousands of locations across the country selected Crisis24 for its initial security and travel risk management program.
Crisis24’s Response to the 2023 Hamas Attack on Israel
On October 7, 2023, the Palestinian militant group Hamas attacked Israel, crossing the border from Gaza. Crisis24 was on hand.
The Power of TopoONE
TopoONE is at the heart of Crisis24’s CEM solutions. It offers a unified, integrated platform that provides real-time visibility, intelligent analysis, and automated workflows to manage risks and respond effectively to critical events. By centralizing data and providing powerful visualization tools, TopoONE empowers organizations to make informed decisions and protect their people, assets, and operations.
Conclusion: Ensuring True Operational Resilience
In an increasingly volatile global landscape, organizations must prioritize operational resilience. Crisis24’s critical event management solutions offer a comprehensive, proactive approach to risk mitigation, threat detection, and incident response. By leveraging cutting-edge technology, expert analysis, and global support, Crisis24 helps organizations not only survive crises, but emerge stronger and more prepared for the future. Contact Crisis24 today to explore how their solutions can help your organization achieve true operational resilience.
