Quadient (Euronext Paris: QDT), a global automation platform, announced today that one of its clients, a leading U.S. provider of integrated benefits, payroll, and human resources cloud solutions, selected Quadient Inspire, its customer communications management (CCM) platform. The goal was to ensure compliance with Section 508 for its U.S. federal agency client.
The HR solutions provider faced a crucial need. They needed to ensure their customer communications met Section 508 compliance. This regulation mandates document accessibility for individuals with disabilities. Previous solutions caused delays, putting them at risk of legal issues and potentially losing their client if the compliance deadline was missed. After identifying Quadient and the Inspire CCM platform as the best fit, they completed the process in record time.
Within just 30 days, Quadient successfully enabled the company to achieve full compliance. This included creating accessible nested tables. This achievement ensured legal compliance and secured the client relationship for the long term.
Chris Hartigan, Chief Solution Officer, Digital Automation at Quadient, commented, “Our customer’s choice of Quadient Inspire underscores our ability to deliver efficient and impactful solutions for highly regulated industries. By achieving Section 508 compliance within very strict timelines, we enabled our customer to meet critical deadlines while ensuring accessible, engaging communications for their federal client. This project highlights the value Quadient brings in helping organizations create personalized, inclusive communications that build trust and strengthen customer relationships across all channels.”
Quadient leads the cloud-based omnichannel customer communications management solutions market. Recently, the company was named a Leader in the IDC MarketScape: Worldwide Automated Document Generation and Customer Communications Management Solutions 2024 assessment. In 2023, Quadient also showed the fastest growth among leading global CCM solution providers, outperforming overall market growth.
About Quadient®
Quadient is a global automation platform that powers secure and sustainable business connections through digital and physical channels. It supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit www.quadient.com.
