State and Local Leaders Lead the Way in AI-Driven Government Reform
While Washington struggles with budget cuts in the name of efficiency, state and local leaders are leveraging technology to genuinely improve government services. In December, Maryland launched its Unified Benefits Screener, a pioneering mobile-friendly tool that set the standard for how artificial intelligence can streamline state government services. This online tool uses AI to help Maryland residents quickly determine their eligibility for vital programs such as Medicaid, SNAP, WIC, and home energy assistance – all without paperwork or long wait times.
This innovative approach is part of a broader trend where state and local officials are using emerging technology to empower positive government reform. Based on conversations with numerous elected officials and field experts, responsible AI implementation involves three key components: starting small and scaling up, internal leadership, and clear ethical standards.
First, governments should begin with pilot projects that have defined goals and feedback loops. This allows for iteration, adaptation, and expansion. Major changes without thorough testing can lead to mistakes that decrease both government efficiency and public trust.
Second, internal leadership is crucial. Having an innovation champion – a person or team dedicated to testing tools and fostering a culture of experimentation – is essential for success. This includes building the internal ‘permission structure’ that allows departments to try new ideas.
Third, new AI policies and programs must be accompanied by robust ethical standards and trust among both government workers and the community. Public workers need comprehensive training to apply these tools effectively while keeping the community informed about AI usage.
Several state and local governments are already reaping the benefits of AI. San Jose, Calif., is using AI-powered cameras to detect road obstructions, graffiti, and broken streetlights, enabling quicker responses. New York state has instituted an AI training program and secure generative AI toolset for its employees, increasing productivity. In Dearborn, Mich., AI on the city’s website serves as a translation hub, making government services more accessible in languages like Arabic and Spanish.
These examples highlight the potential for AI to boost government efficiency when applied thoughtfully and with strong ethical guardrails. While there’s no single solution to government inefficiency, deliberate and strategic efforts can lead to significant improvements. Leaders at all levels of government should look to state and local policymakers who are embracing new AI technologies to make lasting improvements in governance.
Jonathon Dworkin, executive director of the NewDEAL Forum, emphasizes that progress with AI requires a thoughtful approach. The examples cited come from meetings of the NewDEAL Forum’s AI Task Force, where Democratic state and local leaders discussed emerging AI technology with industry experts.
