Supporting Clinicians, Improving Outcomes: Epic’s Jackie Gerhart on the Future of Healthcare Tech
The latest episode of NerdMD’s Efficiency Unlocked podcast features Jackie Gerhart, MD, discussing Epic’s approach to healthcare technology. Epic is focusing on creating tools that reduce clinician workload and enhance patient care. The use of AI is central to this effort, with features like ambient note technology and AI-assisted In Basket responses.

Clinicians using Epic’s ambient note technology have reported saving time and improving patient connection through increased eye contact and reduced after-hours charting. AI-assisted tools are also helping providers manage patient messages and complex charts more efficiently. According to Jackie, “We put the patient at the center” and aim to empower both healthcare professionals and patients through technology.
The podcast also highlights Epic’s commitment to interoperability, including support for TEFCA and efforts to expand data sharing among smaller clinics and safety-net providers. The episode concludes with a lighthearted “Nerd Alert” segment where Jackie shares personal anecdotes.
Listen to the full episode of Efficiency Unlocked here.
More news about Epic’s innovations in healthcare technology can be found in recent articles, including discussions on AI’s expanding role in healthcare and Epic’s approach to software development.