Browsing: contact center

Microsoft introduces Dynamics 365 Contact Center, a Copilot-first cloud contact center designed to revolutionize service experiences

AWS’s Amazon Connect introduces a new generation of AI tools designed to strengthen customer relationships and boost business outcomes.

Anywhere365 will integrate Microsoft’s new Teams Phone Extensibility into its contact centre platform to offer call automation, cognitive services and AI-driven insights.

Anywhere365, a leading provider of cloud-based contact center solutions, partners with Microsoft to launch Teams Phone Extensibility for Dialogue Cloud, empowering customers with advanced call automation and AI-driven insights.

Cresta’s AI Agent uses human-like intelligence to improve customer service interactions.