Browsing: customer experience

Companies winning the AI race focus on improving product access rather than just enhancing products

Discover how AI is transforming retail through personalization, smarter service experiences, and more

Target’s ambitious AI initiative, launched with great fanfare, has failed to yield positive results as the company’s first quarter earnings fell short of expectations

Zoho Corporation has expanded its Customer Experience (CX) platform by integrating advanced AI capabilities powered by its in-house AI engine, Zia, and introducing new features like Connected Records and Connected Workflows.

Europe’s largest airline, Ryanair, leverages AWS to drive efficiency, innovation, and customer satisfaction through various cloud-based solutions.

Discover how AWS and its partners are revolutionizing returns management in retail through innovative technology solutions, enhancing customer satisfaction while reducing operational costs.

Coca-Cola launches ‘Create Real Magic’ campaign using Azure AI to create personalized holiday experiences for over 1 million consumers across 43 markets

Marketers face a new challenge as buyers increasingly rely on AI tools for product recommendations and research, compressing the discovery-to-decision process and reducing brand influence.

AWS’s Amazon Connect introduces a new generation of AI tools designed to strengthen customer relationships and boost business outcomes.

AWS highlights how leading retailers are leveraging technology, data analytics, and AI to redefine customer experiences and drive growth in the evolving retail landscape.