Browsing: customer experience

Marketers face a new challenge as buyers increasingly rely on AI tools for product recommendations and research, compressing the discovery-to-decision process and reducing brand influence.

AWS’s Amazon Connect introduces a new generation of AI tools designed to strengthen customer relationships and boost business outcomes.

AWS highlights how leading retailers are leveraging technology, data analytics, and AI to redefine customer experiences and drive growth in the evolving retail landscape.

Adobe unveils new AI-powered tools designed to enhance online marketing and personalize customer experiences through the ‘Adobe Experience Platform (AEP) Agent Orchestrator’ and ‘Brand Concierge’.

A look at the team behind Microsoft’s Innovation Hub program, their approach to customer engagement, and the blend of technology and creativity.

McDonald’s is integrating AI technology to streamline operations, improve customer experience, and address declining sales.

ThredUp is leveraging artificial intelligence to enhance the online thrifting experience, resulting in significant growth in new customer volume and improved engagement. The company’s AI-powered tools, like its image search, are key to this success.

A discussion at the Connect Spring Marketplace highlighted the transformative impact of event technology on customer experience and overall event success.

ASOS leverages Azure AI to create a conversational interface, offering personalized fashion recommendations and staying ahead of trends.

Explore how AWS generative AI services, including Amazon Bedrock, Amazon Q Developer, and Amazon Q Business, are transforming TechOps by enhancing productivity, reducing resolution times, and improving customer experience.