Browsing: customer service

An analysis of why AI is not the solution to poor customer service.

Explore the innovative voice-to-voice translation capabilities developed by AWS and DXC Technology, leveraging Amazon Connect and other AWS AI services to enhance multilingual customer support.

Salesforce and Singapore Airlines are collaborating to implement AI-powered solutions to streamline customer service operations and develop innovative technology for the aviation industry.

Alaska Airlines discusses its technology strategy, emphasizing customer satisfaction, cybersecurity, and strategic partnerships with Microsoft.

Enerbase Cooperative Resources opens the first Midwest convenience store using Amazon’s “Just Walk Out” technology at its Minot, North Dakota location.

Teleperformance invests in AI to modify Indian call center agents’ accents, raising questions about the future of customer service and AI’s broader implications.

interface.ai is excited to announce their Q1 2025 product release, introducing new AI-driven features for enhanced member & customer interactions.

du, a leading UAE telecom provider, and Microsoft are collaborating to enhance customer service through AI-powered call center technologies.

The world’s largest call center operator is using AI to modify the accents of Indian customer service agents, sparking debate.

AI agents are transforming how businesses operate, automating tasks, improving customer interactions, and streamlining workflows. This article breaks down the different types of AI agents and their impact across industries.