Browsing: customer service

Independence Blue Cross launches generative AI tool to support customer service representatives, improving efficiency and accuracy in handling member inquiries.

Healthcare providers are increasingly adopting AI products with lifelike voices to handle patient interactions, raising questions about the future of human customer service representatives

Starbucks invests in additional staffing for US stores, contrasting with industry trends toward automation

Amazon is refunding customers for returns that were not properly processed, with some refunds dating back to 2018

Discover how agentic AI is revolutionizing enterprise operations by automating complex business processes, enhancing software development, and improving customer service.

Microsoft introduces Dynamics 365 Contact Center, a Copilot-first cloud contact center designed to revolutionize service experiences

Exploring the latest AI advancements in customer service and their practical uses

An analysis of why AI is not the solution to poor customer service.

Explore the innovative voice-to-voice translation capabilities developed by AWS and DXC Technology, leveraging Amazon Connect and other AWS AI services to enhance multilingual customer support.

Salesforce and Singapore Airlines are collaborating to implement AI-powered solutions to streamline customer service operations and develop innovative technology for the aviation industry.